Terms and Conditions

Company information

BVBA XRP
Hasseltsesteenweg 447
3700 Tongeren

Email: info@xrp.be
Phone: +32 12 690 100
VAT: BE0864.985.523
bvba XRP - RPR Tongeren

Article 1: General provisions

The e-commerce B2B website of XRP bvba with registered office at Hasseltsesteenweg 447 - 3700 Tongeren, VAT BE 0864985523, RPR Tongeren, (hereinafter 'XRP') offers its customers the possibility to purchase the products from its web store online.

These General Terms and Conditions ("Terms") apply to every order placed by a visitor to this e-commerce website ("Customer"). When placing an order via the XRP web store, the Customer must explicitly accept these Terms and Conditions, thereby agreeing to the applicability of these Terms and Conditions, excluding all other terms and conditions. Additional terms and conditions of the Customer are excluded, unless these have been accepted in advance by XRP in writing and explicitly.

Article 2: Price

All stated prices are expressed in EURO, always exclusive & including VAT and all other taxes or taxes that are mandatory for the Customer.

If delivery, reservation or administrative costs are charged, this will be stated separately.

The indication of price refers exclusively to the articles as described verbally. The accompanying photos are intended to be decorative and may contain elements that are not included in the price.

Article 3: Offer

Despite the fact that the online catalog and the e-commerce website are compiled with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors, or is not up-to-date. Obvious mistakes or errors in the offer do not bind XRP. With regard to the accuracy and completeness of the information offered, XRP is only bound to an obligation of means. XRP is in no way liable in the event of manifest material errors, typing or printing errors.

If the Customer has specific questions about, for example, sizes, color, availability, delivery time or delivery method, we ask the Customer to contact our customer service in advance.

The offer is always valid while supplies last and can be adjusted or withdrawn at any time by XRP. XRP cannot be held liable for the unavailability of a product. If an offer has a limited duration or is subject to conditions, this will be explicitly stated in the offer.

Article 4: Online purchases

The Customer has the choice between the following payment method

  • via credit card
  • by transfer to account number
  • KBC / CBC Payment Button
  • iDeal
  • Bancontact
  • Belfius direct
  • ING Home’Pay
  • EPS
  • Sofort banking
  • Przelewy24

XRP is entitled to refuse an order due to a serious shortcoming on the part of the Customer with regard to orders in which the Customer is involved.

Article 5: Delivery and implementation of the agreement

Items ordered through this web store are delivered in Europe.

Delivery is done by external transport companies.

Unless otherwise agreed or expressly determined otherwise, the goods will be delivered to the Customer's place of residence within 90 days of receiving the order.

Any visible damage and / or qualitative shortcoming of an item or other shortcoming in delivery must be reported by the Customer to XRP without delay.

The risk of loss or damage is transferred to the Customer from the moment he (or a third party designated by him, who is not the carrier) has physically acquired the goods. However, the risk is already transferred to the Customer upon delivery to the carrier, if the carrier has been instructed by the Customer to transport the goods and this choice was not offered by XRP.

Article 6: Retention of title

The delivered articles remain the exclusive property of XRP until the moment of full payment by the Customer. The Client undertakes, if necessary, to remind third parties of the retention of title of XRP, for example to anyone who would come to seize the articles that have not yet been fully paid.

Article 7: Right of withdrawal

All parts are special orders specified by the customer.

A right of withdrawal is not possible on specially ordered parts unless agreed in writing between XRP

The direct costs of returning the goods are for the account of the Customer.

The direct costs of returning the goods are for the account of the Customer. The costs are estimated at a maximum of around EUR 600.

If the returned product is in any way diminished in value, XRP reserves the right to hold the Customer liable and claim compensation for any depreciation of the goods that results from the use of the goods by the Customer that goes beyond what is necessary to determine the nature, characteristics and operation of the goods.

Only items that are in the original packaging, together with all accessories, instructions for use and invoice or proof of purchase can be taken back.

For sales contracts, XRP bvba can wait with the reimbursement until he has received all the goods.

Any additional costs resulting from the Customer's choice for a different method of delivery than the cheapest standard delivery offered by XRP bvba will not be reimbursed.

XRP bvba pays the Customer back with the same payment method with which the Customer carried out the original transaction, unless the Customer has expressly agreed otherwise; in any case, the Customer will not be charged for such reimbursement.

The Customer cannot exercise the right of withdrawal for:

  • The delivery or provision of goods or services whose price depends on fluctuations in the financial market over which XRP has no influence.
  • The delivery of goods manufactured according to the Customer's specifications, or which are clearly intended for a specific person;
  • Agreements where the Client has specifically requested XRP to visit him for urgent repairs or maintenance;
  • Special orders specified by the customer.
Article 8: Warranty

Under the law of 21 September 2004 on the protection of consumers when selling consumer goods, the consumer has legal rights. This legal guarantee applies from the date of delivery to the first owner. Every commercial guarantee does not affect these rights.

To invoke the guarantee, the Customer must be able to provide proof of purchase. Customers are advised to keep the original packaging of the goods.

For items purchased online and delivered to the Client's home, the Client must contact the XRP customer service and return the item to XRP at its expense.

When a defect is determined, the Client must inform XRP as soon as possible. In any case, any defect must be reported by the Client within a period of 1 week after it has been determined. Afterwards, any right to repair or replacement expires.

The (commercial and / or legal) guarantee never applies to defects that arise as a result of accidents, neglect, falls, use of the item contrary to the purpose for which it was designed, non-compliance with the instructions for use or manual, adjustments or changes to the article, heavy-duty use, poor maintenance, fitting of tires or any other abnormal or incorrect use.

Defects that manifest themselves after a period of 3 months following the date of purchase, delivery, if any, are deemed not to be hidden defects, unless the Customer proves otherwise.

Article 9: Customer service

The XRP customer service can be reached on the telephone number +32 12 690 100, via e-mail at info@xrp.be

Article 10: Penalties for non-payment

Without prejudice to the exercise of other rights held by XRP, in the event of non-payment or late payment from the date of the default, the Customer owes an interest of 12% per year on the unpaid amount without notice. Moreover, the Customer is legally and without notice required to pay a lump sum compensation of 12% on the amount in question, with a minimum of 25 euros per invoice.

Without prejudice to the foregoing, XRP reserves the right to take back articles that are not (fully) paid.

Article 11: Change of conditions

These Conditions are supplemented by other conditions that are explicitly referred to, and the general sales conditions of XRP. In the event of a conflict, these Terms and Conditions prevail.

Article 12: Proof

The Client accepts that electronic communications and backups can serve as evidence.

Article 13: Applicable law - Disputes

Het Belgisch recht is van toepassing, met uitzondering van de bepalingen van internationaal privaatrecht inzake toepasselijk recht.

De rechtbanken van de woonplaats van de Consument zijn bevoegd bij gerechtelijke geschillen. De Consument kan zich ook wenden tot het ODR-platform (http://ec.europa.eu/consumers/odr/).

Last modification: 11-09-2019

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